Shipping & rETURNs

SHIPPING POLICY

Shipping costs 

All Australian orders of over $100.00 (AUD) will receive free standard shipping. Orders below $100.00 will require a fee of $10.00 (AUD). Note, we only ship Australia Wide. 

All orders will be trackable which you will receive when your order has been shipped. 

Do we ship internationally?

 

Unfortunately, we don't ship internationally. However, always keep a look out on our socials as this might change!

Return & Exchange Policy

Our returns and exchange policy is only offered if in a rare event, you receive a damaged or faulty product. The Aroma Room will replace or refund you of any products that have arrived damaged, you will need to send a photo of your product to the_aromaroom@hotmail.com. All damaged products must be return within 30 days of your order date. 

Please note, due to hygiene issues we will not be able to exchange or return a product that is directly applied to the skin. Additionally, our candles must be unused, in the same condition you received it and original  packaging if received damaged / faulty. 

PRIVACY POLICY

The Aroma Room is committed to providing quality services to you. Our Privacy policy adapts the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (The Privacy Act) Which outlines our ongoing obligations in how we manage your personal information.